Sub-Zero · Bainbridge Island
Sub-Zero Freezer Repair on Bainbridge Island
Freezer drawers and columns that have lost their hold — soft ice cream, frost sheets, failed defrost heaters and alarms that will not clear.
What people describe on the phone
Close to what yours is doing? Then it is a fault with a known way back.
- Ice cream has gone soft even though everything else still looks frozen
- Frost sheet building across the back wall and along the drawer slides
- High-temperature alarm sounding overnight and clearing again by morning
- Drawer gasket has stiffened and the door no longer pulls itself shut
On an older unit
An older freezer drawer closes against a magnetic gasket on all four sides, so a gasket that has taken a set shows up here before anywhere else, as frost along the slides and around the opening. A defrost heater that has finally opened is the other common failure with age. Both are ordinary repairs on a cabinet that is otherwise fine.
How the visit runs
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Confirm what is actually cold
A freezer that looks frozen can still be running eight degrees warm. Readings first, opinions after.
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Read the defrost cycle
Heater resistance, terminator and drain path checked. Frost sheets almost always trace back to one of the three.
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Seal and closure
Gasket compression and drawer alignment tested — a stiff gasket loads the whole system and shows up as a temperature fault.
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Cycle it back down
Once the repair is done the compartment is run back to spec while we are still in the kitchen.
What it costs
What the repair usually costs, and when you get the real figure
One flat $89 service call covers getting here and diagnosing the fault, and the $89 is deducted from the repair once you approve it.
Each line is the repair itself, parts and labour, done where the unit stands. Your own figure is written down after the diagnosis and before a part is ordered or a panel opened.
- Door gasket or seal replacement
- $280–$640
- Evaporator or condenser fan motor
- $310–$700
- Defrost heater, thermostat or sensor
- $290–$640
- Electronic control board
- $430–$890
- Compressor or sealed-system repair
- $1,340–$3,120
An ice maker inside the freezer is priced on the ice maker repair page instead.
The island yardstick Writing the unit off means a comparable built-in replacement, before installation and cabinetry work: $11,680–$23,070, and then getting it onto the island and into the joinery. Hold every repair on this list up against that before anyone calls the cabinet finished.
From the island
What the callbacks sound like
4.9 / 51,311 reviews
Ice cream had gone soft while everything else still looked frozen. The drawer gasket had hardened enough to hold the door a hair open. New gasket, alignment reset, and he showed me the paper test.
Linnea C.Manitou Beach · Dec 2025 Second kitchen by the water, and everything in the undercounter drawer had welded into one lump I was chipping at with a spoon. Dead drain heater. Sorted in a single visit, and he carried the ice out.
Sylvie O.Pleasant Beach · Oct 2025 Frost sheet across the back wall, thick enough to stop the drawer running. Drain path was iced solid and the terminator had failed. He steamed the drain clear, fitted the part, then stayed while it cycled.
Torsten K.Rolling Bay · Jan 2026
Freezer Repair
Book a freezer diagnostic
Choose a slot online with the model number and what the unit is doing, or ring and describe it. The call back fixes the arrival window around the sailings.
Call (206) 785-2960- Ringing
- (206) 785-2960 is picked up 24/7
- Island days
- Out on calls 8:00 am – 8:00 pm, seven days, round every district
- First visit
- $89 for the trip and the diagnosis — deducted once you say yes to the repair
- Districts
- Winslow · Rolling Bay · Lynwood Center · Port Madison
Online booking
Take a slot on the island run
- Choose a day and a time of day that works for the house.
- Add the model number from the unit's rating plate and a sentence on what the unit is doing.
- We ring back with an arrival window that fits the sailings.
Prefer to describe it out loud first? Ring (206) 785-2960 — a good description on the phone is half of an island diagnosis.
What the $89 buys: the crossing, readings taken over a cycle, and a diagnosis you can act on. Say yes to the repair and that $89 is taken off its price; the price itself is written down for you before a panel comes off.