Sub-Zero · Bainbridge Island
Freezer Repair
Freezer drawers and columns that have lost their hold — soft ice cream, frost sheets, failed defrost heaters and alarms that will not clear.
What people describe on the phone
If one of these is close to what your unit is doing, it is a fault we see regularly and one with a known route to a fix.
- Ice cream has gone soft even though everything else still looks frozen
- Frost sheet building across the back wall and along the drawer slides
- High-temperature alarm sounding overnight and clearing again by morning
- Drawer gasket has stiffened and the door no longer pulls itself shut
How the visit runs
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Confirm what is actually cold
A freezer that looks frozen can still be running eight degrees warm. Readings first, opinions after.
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Read the defrost cycle
Heater resistance, terminator and drain path checked. Frost sheets almost always trace back to one of the three.
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Seal and closure
Gasket compression and drawer alignment tested — a stiff gasket loads the whole system and shows up as a temperature fault.
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Cycle it back down
Once the repair is done the compartment is run back to spec while we are still in the kitchen.
From the island
What the callbacks sound like
4.9 / 51,311 reviews
Ice cream had gone soft while everything else still looked frozen. The drawer gasket had hardened enough to hold the door a hair open. New gasket, alignment reset, and he showed me the paper test.
Linnea C.Manitou Beach · Dec 2025 Second kitchen by the water, and everything in the undercounter drawer had welded into one lump I was chipping at with a spoon. Dead drain heater. Sorted in a single visit, and he carried the ice out.
Sylvie O.Pleasant Beach · Oct 2025 Frost sheet across the back wall, thick enough to stop the drawer running. Drain path was iced solid and the terminator had failed. He steamed the drain clear, fitted the part, then stayed while it cycled.
Torsten K.Rolling Bay · Jan 2026
Freezer Repair
Book a freezer diagnostic
Pick a slot online with the model number and what the unit is doing, or call it in. Same-day is normal for anything booked before noon anywhere on Bainbridge Island.
Call (206) 339-4211- Hours
- 8:00 am – 8:00 pm, seven days
- Phone
- Answered 24/7
- Service call
- $89, credited in full against an approved repair
- Covering
- Winslow · Rolling Bay · Lynwood Center · Port Madison
Online booking
Take a slot on the island run
- Pick the day and the window that suits you.
- Add the model number off the frame inside the fresh-food door, plus what the unit is doing.
- We confirm a two-hour window planned around the sailing schedule.
Rather talk it through? The line is answered 24/7 on (206) 339-4211, and the crew works 8:00 am – 8:00 pm, seven days.
The visit is a flat $89 service call — the crossing, the temperature log and a full diagnosis. It comes off the total in full if you approve the repair, and the repair price is agreed in writing before anything is opened.